Complaint Resolution

  
Tuskegee University is committed to integrating institutional objectives in innovative ways to demonstrate excellence, access and impact in all of our online programs. We greatly value your student experience and urge all students to adhere to the Student Code of Conduct. Please refer to the Student Handbook for student expectations and student rights.

When an issue is brought to our attention, Tuskegee University  will take appropriate action to seek resolution. Students are encouraged to pursue Tuskegee University’s internal grievance procedures for any complaints before contacting external sources for resolution. Often, it is the case that communication with the course instructor is the most direct route to resolving issues. If an issue cannot be resolved at that level, a student may contact the academic unit for guidance.

If the issue involves one of the following, please click on the corresponding link to review the University-wide policy:

• Student Complaint Procedure   
• Registration and Drop/Add/Swap after the Published Deadline
• Withdrawal from Classes
• Tuition Refund Policy 

CONTACT:

Office of Student Affairs
Location: Tompkins Hall, Suite 501
Email: studentaffairs@tuskegee.edu
Phone: 334-724-4746

Tuskegee University desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing both in state and outside of the State of Alabama while attending Tuskegee University who desire to resolve a grievance should follow the College’s Student Grievance Procedure.  However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies. Tuskegee University  is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's, doctorate, and professional degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Tuskegee University.

Student Grievance Contact Information for Individual States:

Alabama

Alabama Commission on Higher Education
www.ache.state.al.us
(334) 242-1998 or (334) 242-0268

State Portal Entity Contact:

Ron Leonard
Director of Special Initiatives
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL  36130-2000
Email: ron.leonard@ache.edu
Telephone: 334.242.2211

For Out-of-State Distance Education Sudents:

NC SARA:  https://nc-sara.org/student-complaints

Alaska

Alaska Commission on Postsecondary Education
http://acpe.alaska.gov/
(907) 465-2962 or (907) 465-5316

Arizona

Arizona State Board for Private Postsecondary Education
Student Complaint Procedure
(602) 542-5709 or (602) 542-1253

Arkansas

Arkansas Department of Higher Education
Student Grievance Form
(501) 371-2000

Colorado

Colorado Department of Higher Education
Student Grievance Procedure
(303) 866-2723 or (303) 866-4266

Connecticut

Connecticut Board of Regents for Higher Education
http://www.ct.edu/regents
(860)947-1801

Delaware

Delaware Department of Education
www.doe.k12.de.us
(302) 735-4000 or (302) 739-4654

Out-of-State DE students should follow the “normal” student complaint process as well as the SARA complaint process, which is posted on the SARA website: https://www.nc-sara.org/student-complaints

Florida

Florida Department of Education
Student Grievance Procedure
(850) 245-0505 or (850) 245-9667

Idaho

Idaho Board of Education
Student Grievance Procedure
(208) 334-2270 or (208) 334-2632

Illinois

Illinois Board of Higher Education
Student Grievance Procedure
(217) 782-2551 or (217) 782-8548

Iowa

Iowa College Student Aid Commission
www.iowacollegeaid.gov
(515) 725-3400 or (515) 725-3401

Kansas

Board of Regents
Student Grievance Procedure
(785) 296-4917 or (785) 296-7052

Kentucky

Kentucky Council on Postsecondary Education
Student Grievance Procedure
(502) 573-1555 or (502) 573-1535

Louisiana

Louisiana Board of Regents
Student Grievance Procedure
(225) 342-4253 or (225) 342-9318

Maine

Maine Department of Education
www.maine.gov/education
(207) 624-6600 or (207) 624-6700

Maryland

Maryland Higher Education Commission
Student Grievance Procedure (pdf)
(410) 260-4500 or (800) 974-0203

Massachusetts

Massachusetts Board of Higher Education
Student Grievance Procedure
(617) 994-6950 or (617) 727-0955

Michigan

Michigan Department of Energy, Labor & Economic Growth
Student Grievance Procedure
(517) 373-1820 or (517) 373-2129

Minnesota

Minnesota Office of Higher Education
Student Grievance Procedure
(651) 642-0567 or (651) 642-0675

Mississippi

Mississippi Commission on College Accreditation
www.ihl.state.ms.us/mcca
(601) 432-6198 or (601) 432-6225

Missouri

Missouri Department of Higher Education
Student Grievance Procedure (pdf)
(573) 751-2361 or (573) 751-6635

Montana

Montana University System, Montana Board of Regents
http://mus.edu/board
(406) 444-6570

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
www.ccpe.state.ne.us/PublicDoc/CCPE
(402) 471-2847 or (402) 471-2886

Nevada

Nevada Commission on Postsecondary Education
Student Grievance Procedure
(702) 486-7330 or (702) 486-7340

New Hampshire

New Hampshire Postsecondary Education Commission
Student Grievance Procedure
(603) 271-3494

New Jersey

New Jersey Commission of Higher Education
Student Grievance Procedure
(609) 588-3226

New Mexico

New Mexico Higher Education Department
Student Grievance Procedure
(505) 476-8400 or (505) 476-8453

North Carolina

North Carolina Community College System, Office of Proprietary School Services
Student Grievance Procedure
(919) 807-7146 or (919) 807-7164

North Dakota

North Dakota State Board for Career and Technical Education
www.nd.gov/cte
(701) 328-3180 or (701) 328-1255

Ohio

Ohio State Board of Career Colleges and Schools
Student Grievance Procedure
(614) 466-2752 or (614) 466-2219

Oklahoma

Oklahoma State Regents for Higher Education
www.okhighered.org
(405) 225-9100

Oklahoma Department of Education - Private and Career Schools Office
Student Grievance Procedure
(503) 947-5600 or (503) 378-5156

Pennsylvania

Pennsylvania Department of Education, Division of Program Services 
Student Grievance Procedure
(717) 783-6137 or (717) 783-6139 

Puerto Rico

Puerto Rico Council on Higher Education
http://www.ces.gobierno.pr
(787) 641-7100 or (787) 641-2573

South Carolina

South Carolina Commission on Higher Education
Student Grievance Procedure
(803) 737-2260 or (803) 737-2297

South Dakota

South Dakota Board of Regents
Student Grievance Procedure
(803) 737-2260 or (803) 737-2297

Tennessee

Tennessee Higher Education Commission
http://www.tn.gov/thec
(615) 741-3605 or (615) 741-62307

Texas

Texas Higher Education Coordinating Board
www.thecb.state.tx.us
(512) 427-6101

Utah

Utah Division of Consumer Protection
Student Grievance Procedure
(801) 530-6601 or (801) 530-6001

Vermont

Vermont State Board of Education
education.vermont.gov/index.htm
(802) 828-3135

Washington

Washington Student Achievement Council
http://www.wsac.wa.gov/student-complaints
(360) 753-7869

Washington DC

Washington DC – Education Licensure Commission
http://osse.dc.gov/service/education-licensure-commission-elc
(202) 442-4343 or (202) 442-4465

West Virginia

West Virginia Higher Education Policy Commission
http://www.wvhepc.com/
(304) 558-4016

Wisconsin

Wisconsin Educational Approval Board
http://eab.state.wi.us/
(608) 266-1996 or (608) 264-8477

Wyoming

Wyoming Department of Education
edu.wyoming.gov
(307) 777-5712